Feedback
Moorabbin Magic are always open to hearing from our players, parents & carers and coaches with feedback. This helps the club to understand what is working well and ideas of how things maybe even better.
Concerns and Complaints
A complaint is a general expression of dissatisfaction with a situation or the behaviours of other person(s) within the Association. Generally, complaints will be managed locally ie at the time, within the Club, between Clubs and/or between the Club and the Association
- Please see the MBA Complaints and Grievances policy to learn how complaints are handled at an Association level.
- Please see the MMBC Concerns, Complaints & Grievances Policy to learn how complaints are handled at a Club level.
Let us know your concerns or complaints below:
Grievances
A grievance is a more specific and serious feeling of wrong doing that relates to harassment, discrimination or vilification by person(s) within the Club or external to the Association – generally a grievance will be managed at the Association level
- Grievances will be handled by the MBA according to the MBA Complaints and Grievances policy
Types of concerns or complaints
Safety
- All safety concerns should be addressed immediately. If at a game tell the venue manager or your coach who will bring it to the ref’s attention. Trip hazards should be moved where possible and spills cleaned.
- If the safety concern is not urgent and is likely to be an ongoing concern then register this on the Concerns & Complaints Form below.
Child Safety
- MMBC is aligned to and abides by all aspects of the MBA Child Safety Policy.
- Please see this policy for processes and actions related to Child Safety.
Game Day
- All concerns should go through the Team Manager and/or Coach. Only the Coach can talk to Referees.
- Any negativity or questioning of Referees by spectators will not be tolerated and might result in ejection from the stadium. Similarly, any negativity by Coaches towards Referees will not be tolerated and might be reported.
- The Team Manager should report any concerns regarding spectator behaviour to the Venue Manager located at the front desk at each venue.
- Players, Coaches & Parents and carers should all understand their obligations by familiarising themselves with the MBA Codes of Conduct and By-Laws of McKinnon Basketball Association Policies.
- If Game Day concerns are unresolved at the time, these can be taken up by the MMBC by registering on the Concerns & Complaints Form below.
Training
- There should be 2 adults at every training – this can include the coach (if they are over 18).
- Should a concern arise during training it should be addressed to either the coach or one of the adults present.
- If a training concern remains unresolved, this can be taken up by the MMBC by registering this on the Concerns & Complaints Form below.
Player, Parent & Carer, Coach, Team Managers
- If there are concerns with players, parents & carers, coaches or team managers, either within the Moorabbin Magic Club, or with other MBA Clubs please let us know these on the Concerns & Complaints Form below.
- In the first instance, we will endeavour to resolve these concerns or complaints within the Moorabbin Magic Basketball Club.
- For those involving other teams within the MBA, the Club will likely follow the process for this to be resolved through the MBA.
