Processes for concerns - Moorabbin Magic Basketball Club

The Moorabbin Magic Basketball Club (MMBC) Executive will Respond to all written concerns. This process will be guided by the MMBC and McKinnon Basketball Association (MBA) bylaws and policies. If an MMBC decision is disputed, it’ll go to the MBA, and then to the tribunal if needed. Tribunal decisions are final.

The MMBC understands that our members may sometimes have concerns arising from basketball activities and has written this to help them work through these.

Concerns & Complaints Form

Moorabbin Magic are always open to hearing from our players, parents & carers and coaches with feedback. This helps the club to understand what is working well and ideas of how things may be even better. Let us know your feedback here:

Nature of Complaint

Brief Description

Description of the incident/s. Include as much detail as possible – try to make it objective and about what you observed happen (not your opinion) Dot points might help

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Safety concerns

All safety concerns should be addressed immediately. If at a game tell the venue manager or your coach who will bring it to the ref’s attention. If it is likely that it will be an ongoing concern then email the Club Secretary to report it.
Trip hazards should be moved where possible.
Spills cleaned.

Training concerns

There should be 2 adults at every training – this can include the coach.
Should a concern arise during training it should be addressed to either the coach or one of the adults present.
If the concern is about the coach then it should be raised to the MMBC Executive.

At the game concerns

All concerns should go through the Team Manager and/or Coach.
Only the Coach can talk to Referees. Any negativity or questioning of Referees by spectators will not be tolerated and might result in ejection from the stadium. Similarly, any negativity by Coaches towards Referees will not be tolerated and might be reported.
The Team Manager should report any concerns regarding spectator behaviour to the Venue Manager located at the front desk at each venue.

Other concerns

If you have other concerns that you are not sure about please refer to the policies below for guidance. In particular, be aware of the MMVC Child Protection Policy.
Concerns about teams – speak to the relevant coordinator.

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Please refer to the following for more information.

Additional MBA Policies can be found on the McKinnon Basketball Club website